Frequently Asked Question

Some of the more common questions other dentists ask our support team are answered below. If you have any other questions please get in touch.


As Boutique can only be provided by a registered Dentist, we must first verify your identity before you can place an order. Please use the form on the website (link to form) to send us your details or call 03 5332 3827 and one of the team will set up your account. This usually happens the same day.

You can place an order by visiting our shop…
alternatively if you have any problems please contact our team on 03 5332 3827

Yes! We sell either single, double, triple or 4 syringe full kits.

All orders placed before 2pm will be ready for next day courier collection.
We use Sendle couriers to deliver our stock, however, we do offer an express post service for urgent orders via AusPost. All costs of delivery are clearly noted on your invoice.

Our stockists are required to pay upfront via credit card when placing their orders online. Payments are processed securely via Stripe. We accept all major credit cards.


Boutique deals with whitening trays a little differently from most companies. If you want to use our amazing whitening trays then please order these vouchers from the shop. We will then send you your whitening kits with a TRAY VOUCHER. The tray voucher doubles as a LABORATORY DOCKET.

We ask that you allow 5 – 10 business days to receive them back at your practice. They are returned via AusPost Express service.

You can send either impressions or stone models directly to our lab to manufacture your whitening trays. To ensure they are safely delivered we recommend the following process:

  • Packaging them well with bubblewrap and placing into a disposable, plastic container
  • Packing into a 500g express post bag addressed to our lab (you will find the address on your lab vouchers)
  • Clearly address, complete the return address and sign the front of the express post bag (if you do not sign it, it will be delayed arriving at the lab as will be sent via road transport)
  • Ensure you have included the completed lab docket in the package
  • Keep a copy of the tracking reference for your records
You sure can! You simply connect to our lab via our email address, using your scanner and await the connection approval.
Once you are approved for connection, simply send across your scanned files and a copy of your lab voucher.

We are proud to say the 3DDS Pro Laboratory in Queensland manufactures our whitening trays. 


Boutique Whitening by Day is 6% or 9% hydrogen peroxide gel. Hydrogen peroxide is inherently unstable and will break down immediately once patients’ place the whitening trays in their mouth. The majority of the peroxide will be spent within the first 20 minutes of wear time.

Boutique by Night has several different protocols, all designed for a minimum of 4 hours wear time, but best results will manifest from keeping the trays in overnight, so patients’ can whiten as they sleep. Wearing for 6 hours or more at night will typically yield better results.

Our 10%, 16% and 22% gels all give patients’ a fantastic white smile, but the 22% will get them there a little faster. If a patient suffers from sensitivity, the 10% is a better option for whitening their teeth.

We can sell top-up kits with either 1, 2 or 3 syringes. We also sell a full kit which contains 4 syringes.


All our syringe tubes are 3ml volume.

We stock 6% & 9% hydrogen peroxide.

We also stock 10%, 16% and 22% carbamide peroxide.

The B1 Guarantee kit includes:

  • 8 x syringes of 16% carbamide peroxide
  • Voucher for upper and lower whitening trays
  • Guarantee, so if B1 is not achieved we will send more syringes

The B1 Guarantee requires you to follow the following protocols:

  • Use the Boutique Whitening consent form
  • Ensure it is signed
  • Take time-stamped pictures prior to whitening, where shade tab and notation on tab and clearly visible
  • Use the super-seal custom trays from Boutique
  • Use the full 8 syringe B1 kit at 16% concentration
  • Take time-stamped pictures after whitening has been completed, where shade and notation are clearly visible
  • If B1 is not achieved, then email before and after pictures to:


Teeth whitening is more effective on teeth that are on the yellow and white spectrum. Teeth that are shades of brown and grey are more difficult to whiten and may require a longer treatment and may require a longer treatment, or stronger whitening agents.

If patients’ have a local discolouration that does not respond very well to whitening, then you may discuss with your patient whitening in conjunction with more in-depth procedures, such as micro-abrasion, ICON resin infiltration treatment, composite bonding, crowns or veneers.

With all types of teeth whitening products, the results will vary from patient to patient, and depend largely on the original colour of the teeth, the condition of the teeth, the type of staining present and compliance with the teeth whitening regime.

The most difficult staining to remove is deep, intrinsic staining from factors such as tetracycline use. This type of staining can take many months of whitening to achieve a good result.

Teeth will get stained for a variety of reasons. We categorise staining as extrinsic or intrinsic. In basic terms, extrinsic stains can be removed with professional cleaning, whereas internal stains cannot.

For internal staining, we must rely on tooth whitening to enhance the colour of the teeth.

Each syringe of Boutique Whitening should last around 5 days when whitening the upper and lower teeth.

If patients’ use too much gel, it may leak, causing sensitivity owing to irritation of the gums.

If they use too little, the teeth may not whiten very well.


Teeth whitening is not permanent. With no intervention, the colour of newly whitened teeth will begin to slowly fade back to their pre-whitened colour. The duration between topping up teeth whitening depends mainly on lifestyle choices.  People who smoke or consume food and beverages that stain teeth, such as red wine, coffee and curries, will find they need to whiten their teeth at regular intervals after their initial whitening treatment. If an individuals lifestyle involves one or more of these factors, then they may require top-ups every 3 to 4 months. In the absence of these habits, most people will require a top-up on their teeth whitening at 6 monthly or yearly intervals.

Age and habitual factors also play a role in how long your whitening treatment will last.

If your patient grinds their teeth, the enamel can develop micro cracks. These will accumulate stains much


What risks are associated with teeth whitening?
  • Teeth which seem at an acceptable shade of white, which is subjective for clinician and patient to determine.
  • Those with the presence of composite restorations combined with natural tooth structure will not whiten and may require replacing post whitening. If the restorative requirements of an individual are too complex, whitening may not be a good idea.
  • Porcelain restorations such as crowns and veneers will not lighten, and may require replacing post whitening. Patients should be made aware of the processes and costs associated with this treatment prior to undergoing whitening to ensure they consent to the treatment.
  • Patients who are unable to commit to being compliant.
  • Patients with unrealistic whitening expectations.
  • Patients with exposed cementum and root surfaces as cementum does not lighten with the use of teeth whitening agents.

The age in which a person can whiten their teeth legally in Australia is not defined. However, most ethical dental practitioners tend to avoid having this conversation with patients and their guardians until all adult teeth have erupted in the mouth.

There are several reasons why this sort of treatment is advised against. Teeth whitening is an act of dentistry and should only be carried out by a registered dental professional. It is recommended that prior to any teeth whitening treatment you undergo a comprehensive dental examination – this cannot be done by a hairdresser or beautician. Any underlying oral health conditions may need to be rectified prior to whitening.

The peroxide used by dental professionals are strictly monitored and used ways that we know will give maximum benefits with little to no adverse reactions.

Patients should be advised that by letting unqualified people with no dentistry and chemistry knowledge they risk:

  • Moderate to severe burns
  • Gum and lip scarring, and even;
  • Permanent disfigurement

No. We recommend that women who are pregnant do not whiten whilst they are pregnant.

The same applies if you are pregnant. We do not recommend whitening your teeth if they are actively breastfeeding.